William W. Brister

(321) 948-4759                                                                        bill@billbrister.com

Mad Skills

Microsoft Office suite, Social Media programs (Facebook, Twitter, LinkedIn, YouTube, Radian6, Google analytics, online strategy), Internet based applications, process flow, strategic planning, WordPress design and admin, FTP, HTML, CSS, Implementor of world peace, excellent public speaker, trend hunter and active user/strategist of the latest social media and communication technologies.

I also make really great beer!

Professional Experience

Ciber inc, Orlando, FL                                                                                          2010 – present
Business Analyst

Provided analysis for Disney World IT program upgrade including program pre-deployment action items, PMSR “Go-Live” Hypercare support and defect tracking.  Managed running incident tracking list for phased program launch (five phases) between six teams representing multiple business units in the Disney World corporate structure.

The Brister Group, Celebration, FL                                                                2008 – Present
Principle

Created comprehensive social media strategies used to define programs that use social media marketing techniques to increase visibility, membership and traffic across numerous brands as well as implementation and social media program management.  Helped companies apply social media tools to build their brand and increase awareness of their products and services.  Developed campaigns using social media to reach new customers and increase loyalty by creating ongoing conversations.  Demonstrated and extensive social media experience in blogging, community development and management, social networking and conversation engagement.  Clients include:

Channel Intelligence, Celebration, FL                                                                 2007 – 2008
Project coordinator

Assisted the director of QA on developing standards, SOP’s and auditing practices for the feed engine, future projects and the company’s social media creation.  Responsible for assisting in gathering business flow requirements, analyzing and digesting internal process flow requests.  Created troubleshooting knowledgebase for support on-call after hours use.  Helped form foundation and scope of new and social media programs.

Individui, INC., Celebration, FL                                                                               2006 – 2007
Founder

Researched, planned and built a working protoype aimed at lead generation for Real Estate agents using SMS Technology.  Drafted comprehensive business plan for mobile SMS technology in multiple channels.  Researched social media and social networking, conducted reviews and presentations to business owners and potential partners. Developed strong relationships with other Social Media / Social Networking leaders.

Sears, Roebuck & Co, San Jose, CA                                                                        2002 – 2006
Technical Manager

Successfully managed a team of 38 field technicians by increasing efficiency and performance standards.  Conducted peer-to-peer technical manager training regarding best practices found by crewmembers and focus areas in other call loads (geographical areas) that are not meeting projected goals.  Responsible for establishing monthly goals and productivity levels in order to create a challenging and rewarding work environment.  Assisted each technician in creating action plans to improve performance and work habits.  Submitted weekly and monthly reports to senior management identifying areas that exceeded goals and those in need of further analysis.

Providian Financial, Oakland, CA                                                                          2001 – 2002
Systems Analyst / Project Manager

Project management professional with a successful track record of developing and implementing policies, procedures, testing environments, and enhancement requests that resulted in new opportunities to better service customer needs for this credit card provider.

AllAdvantage.com, Hayward, CA                                                                           1999 – 2001
Member Services Supervisor

Broad client relations knowledge combined with outstanding leadership ability and creative problem solving skills in both strategic and tactical areas.  Helped build a 60+ person member services department that focused on total member satisfaction.  Implemented work schedules, budget analysis and workflow practices for this online marketing company.

US Army reserves 1996 – 2000
Military Police

Obtained rank of SGT (E-5) responsible for leading squads and teams through training and practical lessons.  The Military Police support the Joint Commander by conducting combat and combat support operations.  Included in those operations are protection, enforcement and detention.  Provided training of junior soldiers according to military training specs.  Responsible for Training with joint forces in combat convoy security, checkpoint standards and personal defense tactics.  Honorably discharged.

US Navy SeaBees 1988 – 1993
Construction Electrician

Obtained rank of CE3 (E-4) responsible for leading teams and training new sailors assigned to our unit.  construction electricians install electrical and telephone networks, splice and lay wire and cable, and install, operate and repair generators, motors, transformers and lighting fixtures.  Managed the Adak Island generator shop consisting of over 35 back-up generators at rank E-3.  Lead Project manager for $150,000 barracks renovation at rank E-3.  Honorably discharged.